airpods case not charging

Troubleshooting Guide: Why Is My AirPods Case Not Charging, and How to Fix It

Apple’s AirPods have revolutionized the way we listen to music, offering wireless convenience and seamless integration with our devices. However, like any electronic device, AirPods are not immune to occasional issues. One common problem that AirPods users encounter is a case that refuses to charge, despite the pods themselves functioning properly. In this comprehensive guide, we’ll explore the potential reasons behind this issue and provide practical solutions to help you get your AirPods case charging again.

Understanding the Problem

Before diving into troubleshooting steps, it’s essential to understand why your AirPods case may not be charging while the pods themselves are functioning normally. Several factors could contribute to this issue, including:

1. Battery Drain

Over time, the battery in your AirPods case may deplete, leading to difficulties in charging. This is particularly common if you’ve had your AirPods for an extended period without regular charging.

2. Charging Port Issues

Dust, debris, or damage to the charging port on your AirPods case could hinder proper charging, preventing the case from establishing a connection with the charging cable.

3. Software Glitches

Occasionally, software glitches or firmware issues within the AirPods case or connected device may disrupt the charging process, requiring troubleshooting steps to resolve.

Troubleshooting Steps

Now that we’ve identified some potential causes of the problem let’s explore practical solutions to get your AirPods case charging again:

1. Clean the Charging Port

Start by inspecting the charging port on your AirPods case for any visible debris, dust, or dirt accumulation. Use a clean, dry, and soft-bristled brush to gently remove any foreign particles that may be obstructing the connection. Be careful not to use anything sharp or abrasive that could damage the port.

2. Try a Different Charging Cable and Power Source

If cleaning the charging port doesn’t resolve the issue, try using a different Lightning cable and power adapter to charge your AirPods case. Sometimes, faulty cables or adapters can prevent proper charging. Additionally, test the charging cable with another device to ensure it’s functioning correctly.

3. Reset Your AirPods Case

Performing a reset on your AirPods case can help resolve software-related issues that may be interfering with charging. To reset your AirPods case, follow these steps:

– Open the AirPods case and leave the AirPods inside.
– Press and hold the setup button on the back of the case for about 15 seconds until the status light flashes amber a few times and then flashes white.
– Close the case and wait a few seconds before reopening it to check if the issue persists.

4. Update Firmware and Software

Ensure that your AirPods case, as well as your connected iPhone, iPad, or other compatible device, are running the latest firmware and software versions. Updates often include bug fixes and improvements that can address charging issues and other performance issues.

5. Check for Physical Damage

Inspect your AirPods case for any signs of physical damage, such as cracks, dents, or water damage. If you notice any damage, contact Apple Support for further assistance, as physical damage may require professional repair or replacement.

6. Contact Apple Support

If you’ve tried the above troubleshooting steps and your AirPods case still won’t charge, it’s time to reach out to Apple Support for further assistance. They can provide personalized troubleshooting advice based on your specific situation and may offer repair or replacement options if necessary.


Experiencing issues with your AirPods case not charging can be frustrating, but with the right troubleshooting steps, you can often resolve the problem and get back to enjoying your wireless listening experience. By cleaning the charging port, trying different cables and power sources, resetting your AirPods case, updating firmware and software, checking for physical damage, and contacting Apple Support if needed, you can troubleshoot and resolve charging issues with your AirPods case effectively. Remember to follow manufacturer guidelines and recommendations for optimal performance and safety.

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